Consultation & Advisory Services

At www.valuefarehub.com, operated by FLIGHT FARE BOOKING INC. (Registered Address: 1142 HICKSVILLE RD MASSAPEQUA, NY 11758), we provide flight booking assistance along with independent Consultation and Advisory Services. We understand that travel plans may change and passengers can sometimes need assistance with airlines, suppliers, or other travel-related matters. Our advisory services are available to eligible customers, including travelers whose tickets were not originally purchased through us.

1. Purpose of Our Services

Our Consultation & Advisory Services are designed to:

• Help passengers understand applicable airline policies relating to refunds, cancellations, and flight changes.
• Assist customers in preparing and submitting eligible claims relating to delays, cancellations, or denied boarding.
• Provide guidance regarding fare rules, applicable penalties, refunds, credits, and available options.
• Communicate with airlines, consolidators, or travel suppliers on behalf of a customer when proper authorization has been provided.
• Help customers understand the steps involved in addressing flight-related concerns.

2. Who Can Use These Services

• Customers who booked with us: Assistance may be available for eligible post-booking questions, refund requests, cancellations, or other flight-related matters.
• Customers who did not book with us: Advisory and claim assistance may be available as an independent third-party service.
• Travelers: Services may be available regardless of the airline or original point of purchase, subject to applicable requirements and customer authorization.

3. How the Process Works

1. Step 1: Request & Consent
   • The passenger contacts us regarding their flight-related concern, such as a refund, cancellation, claim, or other issue.
   • We provide information regarding the applicable service and relevant terms.
   • Written or digital consent may be required before we communicate or act on behalf of the customer.
2. Step 2: Review & Assessment
   • Our team may review available ticket information, fare rules, booking conditions, and applicable regulations.
   • We assess the information provided to determine the available options and whether further assistance may be appropriate.
3. Step 3: Representation & Communication
   • Where authorized, we may communicate with airlines, consolidators, or other travel suppliers on the customer’s behalf.
   • We may assist with preparing, submitting, and following up on eligible requests or claims.
4. Step 4: Resolution & Settlement
   • If a refund, credit, voucher, compensation, or other recovery is approved by the applicable provider, any agreed service fees may apply.
   • If the applicable provider does not approve the request, the final decision remains with that airline, supplier, or other responsible provider.

4. Fees & Charges

• Standard Advisory Fee: A service charge may apply when initiating certain advisory or consultation services.
• Success-Based Fee: Where applicable and agreed in advance, a service fee of up to 30% of a recovered amount may apply to successful recovery cases.
• Clear Fee Information: Applicable fees and charges are disclosed to the customer before the relevant service is initiated.

5. What We Can Help With

Our Consultation & Advisory Services may cover:

• Refund eligibility reviews and assistance with applicable requests.
• Flight cancellation and rebooking assistance.
• Flight disruption-related claims, including eligible delay, cancellation, or denied boarding matters.
• Assistance with unused or partially used tickets where applicable.
• Guidance regarding baggage claims and ancillary service refunds when permitted under the applicable provider rules.

6. What We Cannot Guarantee

• We cannot change or override the rules established by an airline, consolidator, or travel supplier.
• We cannot guarantee that a refund, credit, compensation, or claim will be approved.
• Eligibility and final decisions are determined by the applicable airline, supplier, regulatory authority, or other responsible party.

7. Customer Responsibilities

• Provide accurate and complete information when requesting consultation or advisory assistance.
• Provide relevant documentation, such as tickets, receipts, booking confirmations, and communications with airlines when requested.
• Review and approve applicable terms and service fees before we begin representation or advisory work.

8. Our Commitment

• Transparency: Applicable service fees and conditions are communicated before the service begins.
• Professionalism: Our team works to provide clear guidance based on the available booking information and applicable travel rules.
• Support: We assist customers through the applicable consultation or claim process and provide updates where available.
• Independence: We operate as an independent third-party advisor and are not an airline or government authority.

Summary

• We offer Consultation & Advisory Services for eligible travelers, including customers whose bookings were made through other providers.
• Services may include assistance with refunds, cancellations, rebookings, disruptions, and eligible claims.
• Customer authorization may be required before we communicate or act on the passenger’s behalf.
• Applicable service fees are disclosed before the relevant service begins, including up to 30% of recovered amounts where a success-based fee applies.
• Final outcomes are determined by the applicable airline, supplier, or regulatory authority, while we provide assistance throughout the applicable process.