Refund Policy

1. General Principles

• Refund eligibility depends on the applicable fare rules, airline policies, supplier conditions, and applicable law.
• Some discounted, promotional, or restricted tickets may be non-refundable or may have limited refund options.
• Refund requests may be processed for tickets booked and issued through us, subject to the applicable ticket conditions.
• Service fees, processing charges, and consultation fees may be non-refundable where stated in the applicable booking or service terms.

2. DOT 24-Hour Refund Rule (U.S. Jurisdiction)

For eligible flights to, from, or within the United States, applicable U.S. Department of Transportation requirements may provide a 24-hour cancellation and refund option when the required conditions are met:

• The booking was made at least 7 days before the scheduled departure, and
• The cancellation is requested within the applicable 24-hour period after booking.

Outside any applicable regulatory requirement, refunds are subject to the airline, supplier, and fare rules associated with the ticket.

3. Non-Refundable Tickets

• Some Basic Economy, promotional, restricted, or discounted fares may be non-refundable.
• Where a non-refundable ticket is purchased, available options may include:
  • Travel vouchers or credits, if offered by the airline.
  • Rebooking or itinerary changes subject to applicable penalties and fare differences.
• Our platform cannot override the refund or change conditions established by the applicable airline, supplier, or fare rules.

4. No-Show Policy

• Passengers who fail to check in or do not use their confirmed flight may be treated as no-shows under the applicable airline rules.
• No-show conditions may result in loss of ticket value or additional restrictions.
• Refunds or changes for no-show bookings are subject to the applicable fare rules and airline policies.

5. Refund Processing & Timelines

• Refund requests should be submitted to our customer service team through the applicable written or electronic request process.
• Once submitted:
  • Airline, supplier, or consolidator approval may be required.
  • Processing timelines vary depending on the airline, supplier, payment method, and type of refund requested.
  • Approved refunds are generally returned to the original form of payment, subject to applicable processing procedures.
• We are not responsible for processing delays caused by airlines, suppliers, consolidators, payment providers, or banks.

6. Refund Methods: Cash vs. Vouchers

• Airlines or suppliers may provide refunds in the form of:
  • Cash refunds returned to the original payment method.
  • Travel vouchers or credits subject to applicable expiration dates and restrictions.
• Customers may be required to accept the refund format permitted under the applicable airline or supplier rules.
• We cannot convert an airline-issued voucher or travel credit into cash where the issuing provider does not permit such conversion.

7. Multi-Airline & Interline Bookings

• Tickets involving multiple airlines may be subject to different refund conditions for individual flight segments.
• Refund eligibility may depend on the combined fare rules, ticketing arrangement, and applicable airline policies.
• Partial refunds may be available where only certain flight segments qualify under the applicable rules.

8. Force Majeure & Extraordinary Events

• Events outside the reasonable control of airlines, suppliers, or OTA platforms, including severe weather, strikes, pandemics, geopolitical events, or government actions, may affect refund eligibility.
• Depending on the circumstances and applicable airline policies, airlines may provide refunds, travel credits, rebooking options, or other remedies.
• Our platform is not responsible for losses resulting from circumstances beyond its reasonable control, subject to applicable law.

9. Chargebacks & Disputes

• Customers are encouraged to contact us first regarding any billing, payment, or refund concern before initiating a chargeback.
• Chargebacks should only be initiated where a legitimate billing dispute exists and should comply with applicable payment network and legal requirements.
• If a chargeback is filed, any applicable service fees or processing charges remain subject to the applicable booking and service terms.

10. Refunds for Consultation & Advisory Services

We may provide independent consultation and advisory services for passengers, including customers who did not originally book through us. These services may include:

• Assistance with refund, cancellation, or compensation requests.
• Communicating with airlines, suppliers, or consolidators on the customer's behalf where authorized.
• Providing general guidance regarding eligibility under applicable airline rules, EU261, DOT requirements, or the Montreal Convention.

Service Terms:

• Written or digital customer authorization may be required before we act on the customer's behalf.
• If a recovery-based service is agreed upon and a recovery is successfully obtained, an applicable service fee may be charged according to the agreed terms.
• Consultation or advisory fees may be non-refundable once the requested service has been provided or initiated.
• Compensation, vouchers, or credits issued by airlines may be subject to the applicable service arrangement and airline conditions.

11. Non-Refundable Items

• Applicable service and processing fees where identified as non-refundable.
• Airline, supplier, or consolidator-imposed penalties where applicable.
• Seat selection, baggage fees, and other ancillary services when the applicable provider's rules make them non-refundable.
• Consultation and advisory fees where provided under non-refundable service terms.

12. Customer Responsibilities

• Review all applicable fare rules and refund conditions before completing a booking.
• Provide accurate passenger and booking information when submitting a refund request.
• Submit refund requests as soon as reasonably possible because deadlines may apply under the applicable fare or airline rules.
• Understand that refund decisions may depend on airline, supplier, consolidator, and applicable regulatory requirements and are not solely determined by us.

13. Consumer Protection Compliance

• U.S. Bookings: Applicable U.S. DOT refund requirements may apply to eligible bookings.
• EU Flights: Passengers may have rights under EC Regulation 261/2004 where the applicable conditions are met.
• International Flights: Certain international claims may be subject to the Montreal Convention or applicable local aviation and consumer protection laws.

We aim to process refund and related requests in accordance with applicable consumer protection requirements and the terms governing the relevant booking.

14. Governing Law

This Refund Policy is governed by the laws of the State of New York, United States, to the extent applicable, together with any mandatory consumer protection or travel regulations that may apply to the customer's booking.